This Morning I asked the Government why they can’t simplify automatic compensation for cancelled and delayed trains,

“I wonder whether the Government can also simplify the process of compensation for customers when a train is cancelled. It is so often that a school run train in the Rhondda is cancelled, or for that matter First Great Western trains from London to Cardiff, and there’s no automatic compensation on either of those lines which other providers do give. Why can’t we have automatic compensation when a train is cancelled?”


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